Zero Risk. That Is the Point.
Hiring is stressful, especially when you have been burned before. Maybe you tried a freelancer who disappeared after a week. Maybe you hired someone locally who quit after three months. Every bad hire costs time and money, and after enough of them, you stop wanting to hire at all.
Our replacement guarantee exists to remove that risk entirely.
How It Works
Step 1: You tell us the placement is not working. No forms, no appeals process, no arguing. Just tell your account manager.
Step 2: We identify a replacement from our pre-vetted pool. Because we maintain a bench of screened, ready-to-place VAs, replacements are typically available within 48 to 72 hours.
Step 3: We brief the new VA on your workflows, preferences, and systems. They start informed, not from scratch.
Step 4: You are up and running with your new VA. No additional fees. No restart costs.
What the Guarantee Covers
- Personality or communication style mismatch
- Skills gap discovered after placement
- Performance below expectations despite feedback
- VA leaves or becomes unavailable for any reason
What It Does Not Cover
The guarantee is about getting you the right VA, not unlimited cycling through candidates. We ask for specific feedback so we can match better on the next attempt. If the issue is unclear instructions or unrealistic expectations, we will work with you to address those first.
Why We Offer It
Our business model depends on long-term client relationships. A client who stays for two years is worth far more than a placement fee from a client who leaves after a month. Offering a free replacement aligns our incentive with yours: we want the match to work as much as you do.
86% of our placements are long-term (12+ months). But for the 14% that need adjustment, the guarantee ensures you never feel stuck.