Packages & Pricing

Answering services sell rationed minutes with a shared agent reading a script. Starter plans look cheap at about $250 for 50 minutes — that is $5 a minute — then overages hit. Our packages give you a dedicated person trained on your business, working in your calendar, at a flat monthly rate. Callers reach someone who knows your office, not a stranger burning your minute bucket.

Because it is a different product. $250 typically buys about 50 shared minutes. Virtual Front Desk starts at $1,699/month for your own receptionist plus trained backup: live answering, booking into your systems, screening, and coverage when someone is out. If you only need overflow after hours, a minute plan can be enough. If you are losing calls all day, the minutes run out and you still do not have a person.

Most packages begin within one week. We run a consultation call, match your dedicated team member(s), and complete a supervised onboarding where they learn your tools, scripts, and preferences before going live.

Every package includes trained backup coverage. Your backup learns your account during onboarding, so coverage gaps never reach your callers. That is a core difference from hiring a single in-office employee.

Yes, medical front-office work is a specialty. Package team members supporting medical clients complete HIPAA compliance training, and our leadership has hands-on experience running high-volume, multi-office medical operations in New York.

No. Packages are month to month with simple automatic billing. We keep clients by performing, not by locking them in.

Absolutely. Many clients start with the Virtual Front Desk and add a bookkeeping or social media VA at hourly rates, or grow into the Back-Office Pod. We will recommend the cheapest configuration that covers your actual workload.