Packages & Pricing
One flat rate. A real person. Managed by us.
Most PopularVirtual Front Desk
Every call answered by your own receptionist.
- Live answering, Mon–Fri
- Books straight into your calendar
- Screening & warm transfers
- Your scripts, your greeting
- Backup covers every sick day
Offices that lose business every time a call hits voicemail.
Confirmation & Recall
Fewer no-shows. Fuller schedule.
- Next-day confirmation calls
- Recall of overdue patients
- Cancellations rebooked
- HIPAA-trained for medical
- Weekly report: visits saved
Practices where empty chairs are lost revenue.
Back-Office Pod
Your whole front office — run for you.
- Everything in Virtual Front Desk
- Email, data entry, CRM
- Billing & insurance follow-up
- Named account manager
- Cross-trained — never one person deep
Businesses ready to hand off the whole front office.
Just need one assistant?
Single Virtual Assistant from $8.99/hour — One dedicated, pre-vetted assistant — admin, bookkeeping, e-commerce, real estate, or executive support.
The Honest Comparison
Answering services rent you minutes. Hiring costs a salary. We're the middle that works.
| Remote Staff NY | Answering Service | In-Office Hire | |
|---|---|---|---|
| Who answers | Your dedicated person | Random shared agent | Your employee |
| Knows your business | |||
| Works in your systems | |||
| Billing | Flat monthly rate | Per minute | Salary + benefits |
| Sick-day coverage | Backup included | — | Your problem |
| Monthly cost | $999–$2,999 | $300–600, limited minutes | $4,000+ |
Live in Three Steps
One call
Tell us where the front office hurts. We recommend the smallest package that fixes it.
Matched in days
Your dedicated person learns your tools, scripts, and preferences before going live.
Managed, with backup
Account manager on it. Backup trained. Weekly summary in your inbox.
Questions
How is this different from an answering service?+
Answering services sell rationed minutes with shared agents reading a script. Our packages give you a dedicated person who is trained on your business, works in your systems, and is managed by us. Callers reach someone who actually knows your office — at a flat monthly rate, not a per-minute meter.
How quickly can a package start?+
Most packages begin within one week. We run a consultation call, match your dedicated team member(s), and complete a supervised onboarding where they learn your tools, scripts, and preferences before going live.
What happens if my dedicated person is out sick?+
Every package includes trained backup coverage. Your backup learns your account during onboarding, so coverage gaps never reach your callers. That is a core difference from hiring a single in-office employee.
Do you work with medical practices?+
Yes — medical front-office work is a specialty. Package team members supporting medical clients complete HIPAA compliance training, and our leadership has hands-on experience running high-volume, multi-office medical operations in New York.
Is there a long-term contract?+
No. Packages are month to month with simple automatic billing. We keep clients by performing, not by locking them in.
Can I combine a package with hourly VA services?+
Absolutely. Many clients start with the Virtual Front Desk and add a bookkeeping or social media VA at hourly rates, or grow into the Back-Office Pod. We will recommend the cheapest configuration that covers your actual workload.
Stop losing calls.
One conversation. We'll tell you exactly what fits.
Phones Mon–Fri 9am–6pm ET · book online any time