Virtual Receptionist

About This Service

First impressions matter. Remote Solutions NY provides professional virtual receptionists who answer your business phone, greet callers by name, book appointments, take messages, and handle basic customer inquiries — all at a fraction of the cost of an in-office receptionist. Our virtual receptionists are trained in professional phone etiquette, use custom scripts tailored to your business, and operate during your business hours on Eastern Time. Whether you are a law firm that cannot afford to miss a call, a medical practice with high call volume, or a small business that needs a professional front-of-house presence, our virtual receptionists ensure every caller receives prompt, courteous attention. We serve businesses throughout Queens, Long Island, and the greater New York City metro area.

What to Expect

During setup, we create a custom call script and greeting based on your business needs. Your virtual receptionist learns your scheduling system, FAQs, and escalation procedures. Calls are routed seamlessly through a dedicated phone number or call forwarding from your existing line. You receive real-time notifications of messages, appointments, and urgent calls via email, text, or your preferred platform.

Who Is This For?

Law firms, medical practices, real estate agencies, service businesses, and any New York-area company that needs professional phone coverage without the cost of a full-time receptionist. Perfect for businesses in Queens, Long Island, and NYC that miss calls during busy hours.

Frequently Asked Questions