Your clinical team should be caring for patients. Our HIPAA-trained VAs answer the phones, confirm appointments, and run the billing that keeps your practice full.
Long Island and NYC practices lose patients to voicemail. A HIPAA-trained virtual receptionist or virtual front desk is medical answering with a person who books into your EHR — not a shared answering service.
50%
of physician time spent on admin and paperwork
35%
of practices report revenue loss from missed calls
$28,000
annual cost of front desk turnover per practice
Our pre-vetted VAs are trained on industry-specific tasks and tools. Here is what yours will handle from day one.
A dedicated receptionist answers in your practice name, books into your calendar, and covers lunch and overflow. This is medical answering with a person, not a $5-a-minute shared answering service.
Appointment booking, confirmation calls, waitlist management, and provider calendar optimization.
Eligibility checks, benefits verification, prior authorizations, and referral processing.
Charge entry, claim submission, denial management, payment posting, and patient balance follow-up.
Appointment reminders, pre-visit instructions, post-visit follow-up, and prescription refill coordination.
Processing incoming and outgoing referrals, tracking authorization status, and scheduling specialist appointments.
A medical receptionist in the NYC area costs $42,000 to $58,000 plus benefits. A HIPAA-trained VA costs $18,700/year with the same coverage.
“Our VA catches every call we used to miss during lunch and after hours. We added 15 new patients per month just from better phone coverage.”
Practice Manager, Queens Medical Office
One phone call. 15 minutes. We will match you with a pre-vetted virtual assistant experienced in medical practices within 48 hours.